Free Shipping

Free Returns

Welcome to DeerStags.com!

Customer Service

  • SHIPPING AND ORDER FULFILMENT

    SHIPPING POLICY
    Orders shipping via our FREE Fedex SmartPost service will usually ship within 1-2 business days.  Orders placed on Friday after 12:00 PM Eastern Time, Saturday, Sunday and Holidays are not processed until the following business day. 

    Orders where Express Shipping services are desired must be placed by 12:00pm Eastern Time.  Orders placed after 12:00 PM Eastern Time, Saturdays, Sundays and Holidays are not processed until the following business day. 

    FREE SHIPPING AND TRANSIT TIMES

    Ground Shipping is FREE to Deerstags.com customers shipping to any of the following delivery areas.  Shipping is provided via Fedex SmartPost service - a partnership between Fedex and the U.S. Postal service. 

    Shipping Area via FedEx Smart Post:

    • • 100% US coverage, including Alaska, Hawaii
    • • U.S. P.O. boxes and Military APO/FPO/DPO destinations
    • • Puerto Rico
    FedEx SmartPost Shipping Times:

    • • Allow 3-10 business days for receipt within the contiguous United States
    • • Allow 11-15 business days outside of the contiguous United States
    FedEx SmartPost Delivery:

    Shipments will be delivered by your US Postal carrier, delivered Monday-Saturday 

    EXPRESS SHIPPING AND TRANSIT TIMES

    Deerstags.com offers express shipping via Fedex. You can select your desired service level during checkout.

    Orders must be placed by 12:00 PM ET in order to ensure same day expedited shipment.

    Express Shipping is not available to P.O. Boxes and Military APO/FPO/DPO destinations.

    Express Shipping Service and Delivery Options
    Service Level Estimated Delivery Time
     
    Home Delivery 2 – 6 business days  
    Express Saver 3 business days Delivery by 4:30 pm
    2-Day 2 business days Delivery by 4:30 pm
    2-Day AM 2 business days Delivery by 10:30 am
    Standard Overnight Next Business Day Delivery by 3:00 pm
    Priority Overnight Next Business Day Delivery by 10:30 am
     
  • FREE RETURNS

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn merchandise. Used merchandise cannot be returned unless defective.* Products that you return must be in unworn/unused condition, show no visible signs of wear, and should be returned in the original packaging. Merchandise must be returned within 30 days of purchase.

    To exchange an item for a different size or model, please return your original shipment and place a new order for the desired product.  We regret we are unable to make direct exchanges.

    When making a return, Deerstags.com will:

    • • Provide you a pre-paid return label for your order to send your item(s) back to us.
    • • Upon receipt of your return at our distribution facility, we will Credit your full purchase price for each item in the returned shipment to the credit card used to make your purchase. Express Shipping charges are not refundable

    * Defective Merchandise / Shipping Errors.
    Please contact customer.service@deerstags.com or call 1.888.609.9008 for return instructions.

    In consideration of return shipping time and warehouse receipt processing, please allow 15 to 20 business days for the processing of your return.