Refund policy

RETURN & REFUND POLICY

Please note, initial shipping fees are non-refundable.

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn merchandise. Worn shoes cannot be returned unless defective, with prior approval. Products that you return must be in unworn/unused condition, show no visible signs of wear, and should be returned in the original packaging. Merchandise returns must be initiated within 30 days of purchase.

We do not offer exchanges. If you would like a different size or style, please return your original shipment and place a new order for the desired product.

When making a return, Deerstags.com will:

• Provide you a pre-paid return label to send your item(s) back to us.
• Upon receipt of your return at our distribution facility, we will issue a credit for the returned merchandise to the credit card used to make your purchase. Please note, initial shipping fees are non-refundable.
• There is a $9.99 restocking fee.

HOW TO RETURN:

1. Log in to your account at deerstags.com and go to your order history. If you do not have an account please create one using the email you checked out with.
2. Select the order you'd like to return and click Request a Return.
3. Follow the on-screen instructions to complete your return request.
4. Once approved, you'll receive a pre-paid return label via email.
5. Use the pre-paid label to send back your item(s) and allow 7–10 business days for processing after we receive your return.

Defective Merchandise / Shipping Errors: Please contact info@deerstags.com

• In consideration of return shipping time and warehouse receipt processing, please allow 7-10 business days for the processing of your return.